Privacy Policy

We respect and value your privacy. This Privacy Policy describes the information we collect from you when you visit the TripBlox website (“Site”), how we use that information, and under what circumstances we disclose it. Children under the age of seventeen cannot use the Site. This Privacy Policy should be read in conjunction with the Terms of Use located on the Site. HotelBlox, LLC (“HotelBlox”), which owns and operates the Site, provides TripBlox Members (“Members”) with access to various travel deals and Products, including airline travel, hotel accommodations, car rental, and other travel related services (collectively, the “Travel Products”). The Site and the Travel Products provided are collectively referred to as “Service.”

YOU ARE HEREBY ADVISED THAT YOUR CONTINUED USE OF OUR SERVICE CONSTITUTES YOUR ACCEPTANCE OF ANY AMENDMENTS TO AND THE MOST RECENT VERSION OF THIS PRIVACY STATEMENT AND THE TERMS AND CONDITIONS OF USE.

While the Service is available to, and can be used by, anyone with internet access, the Service is intended to be accessed and used by individuals from the United States of America, and HotelBlox, as the owner of the Service, hereby disclaims any representations and/or warranties it makes in this Privacy Policy that such policy satisfies the requirements of users accessing and using the Site from outside the United States of America.
Information We Collect. When you use our Service, we may receive and collect certain information. The information that we may receive and collect depends on what you do when you visit our Site.

1. Automatically Collected Information. Some information may be automatically received and sometimes collected from you when you visit our Service, depending on how you connect to it (e.g., mobile phone network v. internet connection). This information may include some or all of the following items: the name of the domain and host from which you access the Internet, including the Internet Protocol (IP) address of the computer you are using and the IP address of your Internet Service Provider; your geo-location information to personalize and improve your individual viewing experiences on our Site and provide information that may be of interest to you; the type and version of Internet browser software you use and your operating system; the date and time you access our site, the length of your stay and the specific pages, images, video or forms that you access while visiting the site; the Internet address of the website from which you linked directly to our Site, and if applicable, the search engine that referred you and any search strings or phrases that you entered into the search engine to find this site; and demographic information concerning the country of origin of your computer and the language(s) used by it. We use this information to monitor the usage of our Site, assess its performance, ensure technological compatibility with your computer, and understand the relative importance of the information provided on our Site. We may also use this data to conduct statistical analyses on visitors’ usage patterns and other aggregated data.

1. Information Collected via Cookies. “Cookies” are small files or records that are placed on your computer’s hard drive to distinguish you from other visitors to our Site. The use of cookies is a standard practice among websites to collect or track information about your activities while using our Site.

A cookie may enable the website owner to track how a visitor navigates through its website and the areas in which they show interest. This is similar to a traffic report: it tracks trends and behaviors but does not identify individuals. Information gathered may include date and time of visits, pages viewed, time spent at the site, and the website visited just before and just after a visit to our Site.

Cookies can be set to expire: (1) on a specified date; (2) after a specific period of time; (3) when a transaction has been completed; or (4) when a user turns off his/her Internet browser. A cookie that is erased from memory when a visitor’s Internet browser closes is called a “session” cookie. Cookies that expire based on a time set by the Web server are called “permanent” cookies.

Our Site may use both “session cookies” and “permanent cookies.” Most people do not know that cookies are being placed on their computers when they visit our Site or most websites because browsers are typically set to accept cookies. You can choose to have your browser warn you every time a cookie is being sent to you or you can turn off cookie placements. If you refuse cookies, there may be parts of our Site that may not function properly.

1. Third Party Cookies. Advertisers and third-party advertising partners that deliver ads to you on the Service may place or recognize a unique cookie on your hard drive. These types of non-TripBlox cookies are known as “third party cookies.” Advertisers and third-party advertising partners may use third party cookies in order, to collect non-personally identifiable information about you, which may include how many times you have seen their ads or whether you have interacted with an ad. Most major web browsers provide users with the option to accept or reject third party cookies. The use of third-party cookies is not covered by this privacy policy. We do not have access to or control over cookies placed by advertisers and other third parties.
2. Information You May Actively Submit Through Our Site and Service. For most of the browsing on our Service, we neither require nor collect “User Information.” User Information is information that could personally identify you, for example, your name, address, phone number, e-mail address, date of birth, payment and billing information, and any other information required by a travel provider, as well as information about individuals traveling with you when you book on our Site. User Information may also include such information as demographic information when linked to User Information such as your name or e-mail address. You can browse our Site and take as much time as you want to review our Travel Products without having to submit such User Information.

In the following instances, however, we do need you to actively submit User Information:

when you book Travel Products: such required User Information may include, for example, date of birth, gender, driver information or similar information;
if you choose to use our “Email Your Itinerary” feature, we will send the individual(s) you identify a one-time email with the applicable information;
when you book Travel Products for a third party, you must provide that third party’s name and contact information, payment and billing information and other information required by the travel service provider(s);
when you want to contact us via electronic means or website submission;
when you enter a contest, promotion or sweepstakes, if one is available (if a third party administers the contest, your participation may be subject to additional terms and conditions and that third party’s privacy policy; we are not responsible for such third parties);
when you join our email lists; and
when you respond to an advertisement.

E-mail or other forms of electronic communication, including website submission, are not secure and/or confidential means of communication.

Excluded Information. This policy does not extend to information available in public records. This information includes, but is not limited to, information about professionals such as information obtained from law enforcement, licensing agencies, or courts.
We strive to ensure that the Information (as defined below) you share with use is handled in a safe, secure and responsible manner. We have contracted with service providers who have security measures to help protect against loss, unauthorized access and alteration of the information in our control. We will only disclose such Information to employees and authorized service providers who require such information for the purposes described in this Policy. The databases of our service providers are protected by physical, technical, and procedural measures that restrict access to authorized persons in accordance with this Policy. Although no data transmission over the Internet can be guaranteed 100% secure, and we cannot ensure against any loss, misuse, unauthorized disclosure, alteration, or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences.

E-Mail Communications. When you send an email to us, or provide your email address to us, you are communicating with us electronically and consent to receive communication from us electronically. We may retain the content of the email, your email address, and our response in order to service your needs. We may use the data that you provide to send you email or correspondence via other means. In addition, if you “opt-in” to receiving communications when you first register, we may contact you from time-to-time with special offers, news updates or promotions, which may be targeted based on information you have shared with us.

How We Use and Share User Information. We may use or share your personal or User Information (collectively, “Information”) that you actively submit to better assist you when you visit and to provide and enhance the Travel Products offered, including:

To record your travel preferences, make reservations or acquire travel insurance on your behalf or communicate with you about your travel plans;
To issue invoices, administer accounts, collect and process payments;
To provide tips or guidance on how to use our Site, inform you of new features on our Site or provide other information that may be of interest to users;
To personalize the service or communication we provide to you, tailor your experience at our Site or other sites to your interests, and make more appropriate travel recommendations;
To send you information and commercial communications that you agreed to receive (and have not “opted-out” of);
To manager our Site, diagnose technical problems, improve content and make sure your experience with our Site is as efficient as possible;
To process and track your transactions and to send you information about our and our affiliates’ and business partners’ products and services, and other information that may be of interest to you;
To investigate, detect and protect HotelBlox and other third parties against error, negligence, breach of contract, fraud, theft and other illegal activities;
If we hire or partner with third parties to provide specialized services on our behalf, such as credit card processors, customer support, bulk email processors who send out emails on our behalf, or parties who assist us with sweepstakes management and prize fulfillment. For example, Information may be disclosed to process credit card transactions. In this case these transactions are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process your order. These companies are authorized to use your personal information only as necessary to provide these services to TripBlox. They are not authorized to use your personal information for their own purposes;
If you have given permission to a third party for us to share your data with them. For example, if you participate as a panelist in a survey with an analytics company. You may, as part of your agreement with that company, have authorized that company to receive data from us about you;
To audit compliance with our policies and contractual obligations; or
For any other purpose to which you consent.

Without limiting anything to the foregoing, except where we otherwise obtain your express permission, we share your Information with third parties only under the limited circumstances stated below:

Information is subject to disclosure in response to judicial or other governmental subpoenas, warrants and court orders served on us in accordance with their terms, as otherwise required by applicable law, or in response to requests by law enforcement;
Information is subject to disclosure to protect our rights or property, protect its legitimate business interests, to enforce the provisions of our Privacy Policy and Terms of Use, and/or to prevent harm to you or others;
Information may be disclosed to carefully selected third-party service providers in order, to provide services to you, such as to provide customer service; send or email communications; maintain our customer loyalty program and database and other programs; monitor the activity of our Site; conduct surveys; and administer contests or sweepstakes. We will share your Information with our carefully selected third-party service providers on a confidential basis. These service providers are prohibited from using your Information for any purpose other than providing our services.
In order to protect national security and to ensure travel security, the United States Government and other governments may request access to passenger name records, which typically includes name, flight origin, flight destination, flight time, duration of flight, seat location, travel agent, form of payment, credit card numbers, travel itinerary, address, telephone number and meal requests. In response to such request, HotelBlox and/or its providers will give access to all the Information you provide at the time of making the booking to the applicable government agencies of the countries to or from which you are traveling.

Minors (as defined under the laws of their jurisdiction or residence) are not eligible to use our Site or book Travel Products. We do not knowingly collect Information from any Minor, and will not use this information if we discover that it has been provided by a Minor.

Linking to Third-Party Website. When you click on links through our Service that takes you to third-party websites, you will be subject to the third parties’ privacy policies. While we support the protection of privacy on the Internet, we cannot be responsible for the actions of any third-party websites. We encourage you to read the posted privacy policies of any and every website you visit, whether you are linking from our Site or browsing on your own.

Managing Your Information. If you would like to “opt out” of receiving future communications from us, you may send an email with your request to: webmaster@TripBlox.com. We will retain your Information for as long as it necessary for us to have sufficient information to comply with our legal obligations, resolve disputes, and enforce our agreements.

Closing Your Account. If you wish to close your account, you can do so by contacting us at webmaster@TripBlox.com. We will respond to you and close your account as promptly as possible.

Changes to Privacy Policies. Our Privacy Policy is subject to change from time to time at our sole discretion, so we suggest that you review the current Privacy Policy regularly. If we adapt any changes to our Privacy Policy, we will post a link in a highly, visible portion of the Site or on our mobile application, if one exists, alerting you to this fact. Unless we clearly express otherwise, we will use Information in accordance with the Privacy Policy under which the Information was collected.
Questions or Comments. If you have any questions or comments concerning our Privacy Policy, please contact us:

Send an email with your request and current contact information to webmaster@TripBlox.com;
Send a request in writing with your current contact information to: TripBlox Webmaster, HotelBlox, LLC, 720 Lake Street, Suite 202, Oak Park, IL 60301-1424.